Frequently Asked Questions
General Product Questions
YES, All Peppers sunglasses are backed by our no questions asked "Lifetime Warranty." Please refer to the warranty section of our website for more details and how to send in your sunglasses for replacement/repair.
"Scratch or break them, we'll replace them"
All Peppers sunglasses have polarized lenses with 100% UV protection. All of our lenses are shatterproof (impact resistant meet and exceed ANSI standards).
Polarized lenses reduce or completely eliminate glare. Glare can be caused by light such as sunlight, or car headlights reflecting off snow, water, cement, ice, or sand. Reducing or eliminating glare allows Pepper’s lenses to improve depth perception and overall visual comfort.
Yes! All Peppers glasses offer are 100% UV A, B and C protection.
The style number of each pair of glasses starts with 2 letters, including an S, M or L. This indicates if your glasses are small, medium or large fit (ie.MP393-99 is a medium fit frame while FL7349-12 is a large fit.) There are also three numbers associated with each style, following the format 57 ☐ 16 ☐ 140. These numbers indicate the lens width, bridge size and temple length in mm, respectively. These can be found on the inner right temple of your glasses, or on our websites product pages.
We do not have the capability of putting in custom lenses here at Peppers, but many people do take our glasses in to their optician to have custom lenses put in. We recommend speaking with an optician before purchasing to make sure you are getting the right frame for your needs.
Yes, we ship products worldwide. Additional shipping charges apply.
As long as the product is in new with price tags still on them, you may return or exchange the item within 30 days of purchase. All returns MUST be processed through the website. Log in to the account you created when purchasing your sunglasses and initiate a return.
Share details about your shipping policies, item returns, or customer service.
We do not carry or sell any replacement parts for out glasses, including lenses, screws, nose pads etc. If there is an issue with your Peppers we would rather you have a brand new pair of sunglasses to help avoid issues repeating themselves in the future.
Typically a warranty takes about 2 weeks to process, including shipping. If you do not receive your replacement within 3 weeks please check the email you provided to ensure Peppers did not try and contact you with an inquiry about your replacement. If no contact has been made, please contact us for assistance.
There is no need for special packaging as your glasses are already damaged – a small box or padded envelope is usually the best option. Please do not wrap your glasses in bubble wrap, packing peanuts, tissue paper etc. Please do not send back the cases/cleaning cloths your sunglasses may have come with. We recommend using a traceable method as Peppers is not responsible for items lost in the mail. USPS shipping cost for one pair of sunglasses averages around $4.
No, we do not have a registration process for our warranty. Retain your receipt, and refer to our warranty policy should you ever need to send your sunglasses in.